Cancellation Policy
How orders and top-ups are cancelled
Last updated: 08.10.2026
1. Overview
SkinMeister, operated by MOXIE SKINS LTD, Company number 16553071, Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom, sells no subscriptions or plans, so there is nothing to renew or cancel. You pay only for the top-ups and items you choose. This policy explains how a single order or top-up is cancelled.
2. Before you pay
Nothing is ordered until you pay. Remove items from your cart at any time.
3. After you pay, before delivery
You can cancel an order at any time until you have accepted the Steam trade offer and the item is in your Steam inventory. A trade offer that has been sent but not yet accepted does not end this: you can still cancel. Write to support@skinmeister.pro with your order number and we refund it in full, as described in our Refund Policy.
4. Automatic handling
- Declined or failed payment: no order is created and nothing is charged.
- Seller does not send the item: we buy it from another seller at no extra cost, trying up to 3 sellers; if none delivers, the order is cancelled and refunded in full.
- Trade offer not accepted in time: we send a new offer.
5. After delivery
An order cannot be cancelled once you have accepted the trade offer and the item is in your Steam inventory. If it is the wrong item or materially different from its description, our Refund Policy applies.
6. Wallet top-ups
A credited top-up cannot be cancelled, but balance you have not spent can be refunded within 14 days under your right of withdrawal (Refund Policy).
7. When we cancel
We may cancel an order if we suspect fraud, if it would breach sanctions, or if the item cannot be supplied. You then get a full refund.