Terms and Conditions

1. Who we are

SkinMeister (www.skinmeister.pro) is operated by MOXIE SKINS LTD, a company registered in England and Wales, Company number 16553071, registered office Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom ("we", "us"). You can reach us at support@skinmeister.pro.

These Terms and Conditions are a binding agreement between you and us. By creating an account or buying on SkinMeister you accept them, together with our Privacy Policy, Cookie Policy, Refund Policy, Cancellation Policy and Payment Policy. If you do not accept them, please do not use SkinMeister.

2. Who can use SkinMeister

• Accounts are for individuals using SkinMeister for personal purposes. You may not open or use an account for a company or other organisation, or to resell items as a business.
• You must be at least 18 years old and allowed to use the service under the law where you live.
• One person may hold one account.
• SkinMeister is not available to residents of, or users located in, Russia, Belarus, Iran, North Korea, Syria or Cuba. We refuse new sign-ups by the country of your IP address and refuse payments with a billing address in those countries.

3. Your account

• You sign in with your Steam account. We never see or store your Steam password; keeping your Steam account secure is your responsibility and is governed by Steam’s own terms.
• We ask for your email address at your first purchase and confirm it with a code. We use it for receipts, order and delivery messages. Until it is confirmed we cannot email you; the status of every order is always shown under My Purchases.
• To receive items you must add a valid Steam trade URL. Keep it, your email address and your Steam inventory settings up to date.
• Do not share your account. Everything done through your account is treated as done by you.

4. What we sell and who sends it

• SkinMeister is a shop for buying Counter-Strike 2 items. You cannot list or sell your own items here, and there are no seller accounts.
• When you pay for an order, we buy the item for you from a seller on a third-party CS2 market. That seller sends it straight to your Steam account as a trade offer; we never hold the item ourselves.
• Item names, pictures, wear and other details come from the market and from the Steam Community Market. If an item turns out to be different from its description, section 8 applies.

5. Prices and fees

• Prices are set in US dollars and already include our 10% commission. Nothing is added at checkout, and the total is shown before you pay.
• Prices follow the markets and can change until you pay. Prices in other currencies are shown for convenience; what you are charged, and in which currency, is set out in our Payment Policy.

6. Your wallet

• You can top up your wallet by card in the currency you choose. The balance is kept in US dollars and can be spent on items.
• Paying out or withdrawing wallet balance is not available. Balance from a top-up that you have not spent can be refunded within 14 days, as set out in our Refund Policy.

7. Delivery

• Items are delivered as a Steam trade offer to the trade URL on your account. Accept the offer in Steam to receive the item.
• Each item shows an estimated delivery time. It is based on how long that item’s seller has taken in the past; it is an estimate, not a guarantee.
• If a seller does not send the item, we automatically buy it from another seller at no extra cost to you, trying up to 3 sellers. If we still cannot deliver it, we refund the order in full.
• If a trade offer expires because it was not accepted, we send a new one. Offers cannot arrive while your inventory is private, your trade URL has changed or Steam restricts trading on your account.
• After an item arrives, Steam Trade Protection holds it for up to 7 days before you can trade it on. That is Valve’s rule on every marketplace and does not stop you using the item.

8. Cancellations and refunds

• You can cancel an order at any time until you have accepted the Steam trade offer and the item is in your Steam inventory (an offer that has been sent but not yet accepted can still be cancelled): write to support@skinmeister.pro with your order number and we refund it in full.
• Once the trade has been accepted and the item is in your inventory, the order is complete. If you received the wrong item, or one materially different from its description, tell us within 30 days of delivery and we refund it in full once we have checked it.
• Refunds go back the way you paid: to your wallet for orders paid from the wallet, to your card for card payments. Your 14-day right of withdrawal, for orders and for top-ups, is set out in section 4 of our Refund Policy.

9. Fair use

• Use SkinMeister only as the law allows. Do not use stolen cards or someone else’s payment details, do not try to get around our checks, and do not use scripts or automation that load our servers.
• If we reasonably suspect fraud, a breach of these terms or a sanctions issue, we may suspend your account or refuse an order. We tell you by email why, and any money owed to you is refunded in line with our Refund Policy unless the law requires us to hold it.

10. Liability

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or any right you have as a consumer that cannot be limited by contract.
• We are not responsible for delays or failures caused by Steam or Valve, by an incorrect trade URL, or by restrictions on your Steam account, beyond refunding orders we could not deliver.
• Otherwise our total liability to you is limited to the amounts you paid us in the 12 months before the claim.

11. Intellectual property

• The SkinMeister name, logo and site belong to MOXIE SKINS LTD.
• Counter-Strike, CS2 and Steam are trademarks of Valve Corporation. SkinMeister is not affiliated with or endorsed by Valve.

12. Changes to these terms

We may update these terms. The new version is posted here with a new "Last updated" date; if a change affects an order you have already placed, the terms you accepted for that order still apply. If we have your email address we tell you about important changes.

13. Law and disputes

• These terms are governed by the laws of England and Wales. If you live elsewhere, you keep the mandatory consumer protections of the country where you live and may bring a claim in its courts as well as in the courts of England and Wales.
• These terms are written in English. If a translation differs, the English version applies.

14. Contact

MOXIE SKINS LTD, Company number 16553071, Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom. Email: support@skinmeister.pro.