Simple, transparent pricing for all items:

* The 10% service fee is already included in all displayed prices. No additional costs apply.

For Buyers:

• Displayed price includes 10% service fee — no additional costs
• Currency conversion at market rates (no markup)
• No platform fees at checkout
• No processing fees or hidden costs
• VAT included where applicable (shown in price)

Pricing Transparency:

• BitSkins market price + 10% service fee = final price
• No listing fees for anyone
• No monthly subscription fees
• No fees for cancelled or expired listings
• No fees for listing edits

Wallet Operations:

• Deposits: FREE
• Internal transfers: FREE
• Holding balance: FREE
• Purchases with balance: FREE
• Receiving sale proceeds: FREE

Minimum Withdrawals:

• Bank transfer: €10 minimum

Inactivity Fee:

• Accounts inactive for 12+ months: €5/month
• Fee ends when balance reaches €0
• Reactivation stops the fee immediately

Equal Treatment for All Users:

* All users receive the same exceptional service and platform features regardless of trading volume

Exchange Rates:

• Real-time market rates from Reuters
• No markup on exchange rates
• Transparent rate display before transaction
• Updated every 60 seconds
• Historical rates available in transaction history

Supported Currencies:

• Primary: EUR (€)
• Display: USD, AED, KZT, SAR
• All transactions are settled in EUR

Value Added Tax (VAT):

• EU VAT included in displayed prices
• MOXIE SKINS LTD
• VAT invoices available on request
• B2B EU reverse charge available
• No additional tax fees at checkout

Seller Tax Obligations:

• Sellers are responsible for income tax reporting
• Annual transaction summaries provided
• Tax documentation available in account settings

No Promotional Pricing Tricks:

Why we don't use promotional pricing:

• Builds trust through transparency
• Eliminates pricing confusion
• Fair for all users regardless of signup date
• Predictable costs for budget planning
• No sudden price increases after promotions end

* Our 10% rate has been consistent since launch and remains stable for all users.

Refund Fees:

• Standard refunds: FREE
• Express processing (24h): €5.00
• Platform fees non-refundable on completed trades
• Full fee refund on platform error
• Partial refunds processed pro rata

Dispute Resolution:

• Internal dispute resolution: FREE
• Chargeback processing: €25 per case
• Fee waived if the dispute is resolved in the seller's favour
• Multiple chargebacks may trigger account review
• Fraudulent chargebacks will be prosecuted

We are committed to full fee transparency:

• All fees displayed before transaction confirmation
• Detailed fee breakdown in transaction history
• Monthly fee statements available
• Real-time fee calculator in listing tools
• No hidden costs or surprise fees
• Email notifications on fee changes