Refund Policy

1. Overview

This policy covers refunds of orders and wallet top-ups on SkinMeister, operated by MOXIE SKINS LTD, Company number 16553071, Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom. It does not limit your rights as a consumer.

2. Orders that are not delivered

• You can cancel an order at any time until you have accepted the Steam trade offer and the item is in your Steam inventory. A trade offer that has been sent but not yet accepted does not end this: you can still cancel. Write to support@skinmeister.pro with your order number and we refund it in full.
• If a seller does not send the item, we automatically buy it from another seller at no extra cost to you, trying up to 3 sellers. If we still cannot deliver it, we refund the order in full.
• If an item cannot reach you because of a restriction on your Steam account (a trade ban, a trade hold or a trade URL that cannot receive items), the order is not completed and you get a full refund.

3. Delivered orders

• Once the trade has been accepted and the item is in your Steam inventory, the order is complete.
• Wrong item, or an item materially different from its description: tell us within 30 days of delivery and we refund it in full once we have checked it.
• Not refunded: a change of mind after delivery, market price changes after you bought, or a Steam ban, lock or hold placed on your account after delivery.

4. Your 14-day right of withdrawal

• As a consumer you can withdraw from a wallet top-up or an order within 14 days of the day it is confirmed, without giving a reason. Write to support@skinmeister.pro and tell us which top-up or order; a clear statement is enough. We refund you within 14 days of your message, at no cost to you.
• If you buy an item within those 14 days, you ask us to perform the purchase straight away. Once the item is in your Steam inventory, that order is no longer covered by the right of withdrawal. Balance from a top-up that you have not spent stays refundable for the 14 days.

5. Payment errors

If you were charged twice or charged the wrong amount, write to support@skinmeister.pro with the payment reference and we refund the difference in full.

6. Where refunds go

• Orders paid from your wallet are refunded to your wallet balance.
• Card payments and top-ups are refunded to the card you paid with. Your bank decides how long it takes to show.
• A top-up is refunded in the currency you paid in. If you have not spent any of it, you get back exactly the amount you paid, including the cents dropped when it was credited to your US-dollar wallet, whatever the exchange rate has done since.
• If you spent part of a top-up, the unspent US-dollar balance is converted back at the same rate we used when you topped up, so a change in exchange rates neither costs you nor earns you anything.
• We charge no fee for refunds.

7. How to ask

• Write to support@skinmeister.pro with your order number or payment reference and your Steam ID. We answer by email.
• If you disagree with our decision, you can still use your consumer rights, ask your card issuer about a chargeback, or go to court.