Credit/Debit Cards:

• Visa
• Mastercard

Platform Credit:

• SkinMeister wallet balance
• Proceeds from previous sales

Transaction Flow:

• Buyer initiates purchase
• Payment authorisation obtained
• Funds held in escrow
• Steam trade initiated
• Item delivery confirmed
• Payment released to seller
• Platform fee deducted

Processing Times:

• Card payments: Instant
• Wallet balance: Instant

Currency Support:

• Primary currency: EUR (€)
• Multi-currency display available
• Real-time exchange rates
• No hidden conversion fees
• Transparent pricing at checkout

Pricing Structure:

• Displayed price is the buyer's price
• 10% markup included in all prices
• No additional fees for buyers or sellers
• VAT included where applicable
• Currency conversion at market rates

Wallet Features:

• Instant deposits via all payment methods
• Hold sale proceeds
• Pay for purchases with credit
• Withdraw to bank account
• View transaction history
• Real-time balance updates

Withdrawal Options:

• Bank transfer (2-5 business days)
• Minimum withdrawal: €10
• Maximum daily withdrawal: €10,000

Pricing Structure:

• Transparent 10% markup on all items
• Markup included in the displayed price
• No additional fees for buyers
• Uniform pricing across all categories
• No hidden costs or commissions

Payment Processing Fees:

• Deposits: Free
• Purchases: Included in price
• Bank withdrawals: €2.50

Other Fees:

• Chargebacks: €25 + disputed amount
• Currency conversion: Market rate
• Inactive account (12+ months): €5/month
• Premium seller verification: Free

Payment Security:

• PCI DSS Level 1 compliance
• 256-bit SSL encryption
• 3D Secure authentication
• Tokenised card storage
• Two-factor authentication
• Fraud detection systems
• Regular security audits

Account Protection:

• Login notifications for new devices
• Withdrawal confirmations by email
• Spending limits available
• IP-based restrictions
• Session timeout controls

Refund Eligibility:

• Item not delivered within 24 hours
• Wrong item delivered
• Item materially not as described
• Technical platform errors
• Duplicate charges

Dispute Process:

• Contact support within 48 hours
• Provide transaction details
• Submit evidence as required
• Investigation within 72 hours
• Resolution or escalation
• Refund upon approval

Refund Timing:

• Wallet credit: Instant
• Credit cards: 5-10 business days

Chargeback Policy:

• We actively dispute fraudulent chargebacks
• Account suspended during investigation
• €25 fee for lost chargeback disputes
• Evidence required from both parties
• Permanent ban for chargeback fraud

Prevention Measures:

• 3D Secure verification
• CVV verification
• Address verification (AVS)
• Device fingerprinting
• Transaction velocity checks

Transaction Limits:

• Unverified accounts: €500/day
• Email verified: €2,000/day
• Phone verified: €5,000/day
• KYC verified: €50,000/day
• Single transaction maximum: €10,000

Geographic Restrictions:

• Service not available in sanctioned countries
• OFAC compliance required
• Some payment methods are region-specific
• Local regulations may apply

In the event of payment errors:

• Automatic retry on failed transactions
• Email notification on issues
• Payment support available
• Manual processing possible
• Alternative payment methods suggested

Our payment processing complies with:

• PCI DSS standards
• EU Payment Services Directive (PSD2)
• Strong Customer Authentication (SCA)
• Anti-Money Laundering regulations
• Know Your Customer (KYC) requirements
• GDPR data protection